Terms of Service

Article 1 (Purpose)

These Terms of Service govern the conditions of use for the TenPacemobile, web app, and related services (hereinafter "Service") provided by TenPace (hereinafter "Company"), and define the rights, obligations, and responsibilities between the Company and its users.

Article 2 (Definitions)

The following terms are defined as follows:

1. Service — The TenPace app (Android, iOS, web, desktop, etc.) and all related features provided by the Company
2. User — Any person who agrees to these Terms and uses the Service
3. Account — A user identity unit (UID) linked to Firebase Auth through a login method designated by the Company, such as Google or Apple Sign-In
4. Content — All data created or stored by the user within the Service, including tasks, time boxes (time blocks), routines, profile settings, and Daily Context
5. Free Use — Using the Service without a subscription, subject to monthly/daily quotas and feature restrictions set by the Company
6. Premium (Subscription) — A paid monthly subscription product (e.g., tenpace_premium_monthly) purchased through the App Store or Google Play, managed via RevenueCat
7. Free Trial — A period (up to 14 days as displayed in the app) that may be offered when starting a subscription linked to a store product. Trial availability and duration depend on individual store and product settings.

Article 3 (Effectiveness and Modification of Terms)

1. These Terms take effect upon being posted on the service screen, via in-app links (Terms of Service, Privacy Policy), or through other notices.
2. The Company may revise these Terms within the bounds of applicable law.
3. Revisions will be announced at least 7 days before the effective date (or 30 days for changes unfavorable to users) via in-app notices or other means.
4. If a user does not agree to the revised Terms, they may cancel their subscription and stop using the Service. Continued use of the Service after the notice period constitutes acceptance of the revised Terms.

Article 4 (Service Content)

The Company provides the following features through TenPace:

• Google and Apple account sign-in with Firebase-based cross-device sync (integrated with local SQLite and SharedPreferences)
• Task creation, deadline/period scheduling, routines (recurring schedules), and 10-minute-unit timeline placement and editing
• AI (OpenAI)-based task classification, priority, and time-scheduling recommendations, as well as manual scheduling
• Daily Context (free-time slot) input and auto-scheduling score adjustment
• Daily/weekly/monthly calendar, task search, completion rate, streak, analytics, and weekly/monthly reports
• Local and push notifications (FCM, Android and iOS), timer and focus session support
• (Premium) Google Calendar integration and import, (iOS) default calendar import, routine additions, weekly block drag, editing of tasks imported from calendars and routines
• (Android) Home screen widget

1. The Service is intended to be available 24/7 year-round, but may be temporarily interrupted or restricted due to maintenance, failures, network issues, or circumstances of third-party providers (cloud, store, AI).
2. The Company may add, modify, or discontinue features as operationally or technically necessary, and may terminate all or part of the Service for business or operational reasons. Significant changes or service termination will be announced at least 30 days in advance under normal circumstances.
3. In-app purchase subscriptions may not be supported in web or some desktop environments; in-app guidance applies for such environments.
4. The Company strives for stable service operation but does not guarantee specific turnaround times for bug fixes, feature improvements, customer support responses, or outage recovery.
5. Service operations or customer support may be temporarily delayed due to military service obligations, illness, disaster, or other unavoidable circumstances.

Article 5 (Registration and Account Management)

1. Users must complete authentication via Google Sign-In or Apple Sign-In (on supported platforms) to access core sync features. (Android app supports Google Sign-In only.)
2. Users are responsible for the security of their own accounts and devices. The Company is not liable for damages arising from account theft or unauthorized use, except in cases of intentional misconduct or gross negligence.
3. The Company may restrict access or terminate accounts in the following cases:
   • Theft of another person's information or submission of false information
   • Violation of these Terms or applicable laws
   • Actions that significantly disrupt service operations

Article 6 (Free Use & Premium Subscription)

Article 7 (Payments, Refunds, and Subscription Cancellation)

1. Payments, receipts, and automatic renewals are handled by the respective app stores; the Company only receives subscription status information relayed from the store.
2. Subscription cancellation and renewal suspension must be completed directly by the user through the store's subscription management. The in-app "Manage Subscription" link connects to the store screen.
3. Purchase restorationcan be attempted via "Restore Purchase" in the app, subject to matching the same store account and product conditions.
4. Refunds are governed in principle by each store's refund policy. In cases of significant service defects or special circumstances, the Company may provide reasonable support via selcom856@gmail.com.
5. Refunds for subscription periods already rendered are subject to store policies and applicable laws.

Article 8 (User Obligations)

Users must not engage in the following:

• Unauthorized intrusion, tampering, or excessive load on the Service, API, or sync storage
• Circumventing subscription quotas, premium access, or feature restrictions
• Stealing another person's account or data, or using false information
• Commercially reselling or redistributing the Service without prior written consent from the Company
• Violating applicable laws or these Terms

Article 9 (Service Restrictions and Account Termination)

1. The Company may restrict access or terminate accounts, with prior notice or post-hoc notice in urgent situations, in cases of violation of Article 8, disruption of service operations, or legal violations.
2. Account and Content Deletion — Users may immediately delete their account and associated data by following the instructions and completing the 2-step confirmation at Profile → "Info" → "Delete Account" in the app. Deleted data cannot be recovered. Re-authentication with Google or Apple may be required for security. In case of errors during deletion, contact selcom856@gmail.com.
3. Account deletion does not automatically cancel app store subscriptions; users must cancel their subscriptions separately through Google Play or the App Store. Refunds for remaining subscription periods are subject to Article 7 and store policies.

Article 10 (Intellectual Property)

1. Rights to the Service's UI, design, logos, copy, software, and other elements belong to the Company or their respective rightful owners.
2. Rights to Content created by users belong to the users; the Company uses or processes such Content only to the extent necessary to provide, sync, improve, and secure the Service.
3. Without prior written consent from the Company, you may not reproduce, distribute, or create derivative works of the Service.

Article 11 (Privacy Protection)

1. The Company processes user personal information in accordance with applicable laws and the Privacy Policy.
2. Third-party services such as Google, Apple, Firebase, RevenueCat, and OpenAI may be used for sign-in, sync, notifications, subscriptions, and AI classification. Details are governed by the Privacy Policy.
3. The Privacy Policy is available in the app and on this website, and applies together with these Terms.

Article 12 (Disclaimer)

1. The Company is not liable for interruptions or damages caused by force majeure events such as natural disasters, war, communication failures, or third-party service outages, except in cases of intentional misconduct or gross negligence.
2. AI classification and scheduling recommendations are for reference only; the Company does not guarantee their accuracy or suitability. Users are ultimately responsible for their own scheduling decisions.
3. The Company is not liable for service disruptions caused by user-side factors (device settings, network issues, store account issues, calendar permission denial, etc.).
4. The Company does not guarantee achievement of specific outcomes such as productivity improvements.
5. The Company is not liable, except in cases of intentional misconduct or gross negligence, for service restrictions or damages arising from failures, policy changes, service terminations, or API changes of third-party services including Google, Apple, Firebase, OpenAI, and RevenueCat.
6. The Company strives to protect user data but is not liable, except in cases of intentional misconduct or gross negligence, for data loss caused by system failures, network failures, third-party service failures, user device issues, or other unforeseen technical problems.
7. Users bear full responsibility for schedule management, task execution, study planning, or other decisions made based on AI feature outputs; the Company is not liable for any direct or indirect damages resulting from such decisions.
8. Except in cases of intentional misconduct or gross negligence, the Company's total liability to any user shall not exceed the total subscription fees actually paid by that user in the most recent 3-month period.

Article 13 (Governing Law and Dispute Resolution)

1. These Terms shall be interpreted in accordance with the laws of the Republic of Korea.
2. Disputes shall be resolved through mutual consultation between the parties; if resolution cannot be reached, disputes may be submitted to mediation under the Framework Act on Consumers or to the court of competent jurisdiction.
3. Mandatory laws of the user's country may take precedence for users located outside Korea.

Article 14 (Operator Information)